Frequently Asked Questions
Expert advice and support for your premium audio journey.
Do you offer international shipping for high-end audio equipment?
Currently, Tivoli Hi-Fi ships exclusively within Australia to ensure all delicate electronic components are handled by our trusted domestic couriers and arrive in perfect condition.
Can I book a private audition for speakers or amplifiers?
Yes, we highly recommend booking a session in our dedicated listening rooms. Please contact our team via phone or email to schedule a time to experience our premium range in person.
What is your return policy on hi-fi components?
We offer a 14-day return policy for most items in their original, unopened packaging. Please note that special orders and custom-cabled items may be subject to different terms.
Do all products come with a manufacturer's warranty?
Absolutely. Every product sold at Tivoli Hi-Fi is sourced from authorized Australian distributors and includes a full manufacturer's warranty, typically ranging from 1 to 5 years depending on the brand.
Do you provide professional installation services?
Yes, we offer professional on-site installation and calibration services for home cinema systems, multi-room audio, and high-end turntable setups within the greater Melbourne area.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and offer flexible financing options through services like Afterpay and ZipMoney for eligible purchases.