Returns & Exchanges
At Tivoli Hi-Fi, we are committed to providing the ultimate audio experience and offer a flexible return policy for products that do not meet your expectations or arrive with technical faults. We provide a 14-day window for change-of-mind returns on unopened items and comprehensive support for warranty claims on all high-fidelity equipment.
Contact Our Support Team
Email our customer service team or visit our Melbourne showroom with your original proof of purchase to initiate a Return Merchandise Authorization (RMA).
Secure Professional Packaging
Carefully pack your equipment in its original manufacturer packaging, including all accessories, manuals, and cables, to ensure the item is protected during transit.
Ship or Drop Off
Affix your provided return label and ship the item back to our service center, or personally deliver the unit to our retail store for a faster inspection process.
Technical Inspection and Refund
Once our technicians verify the item's condition and serial number, we will process your refund, exchange, or store credit within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing